Contact Center Solutions


Contact Center Solution is a customer service facility that houses all inbound and outbound communication channels of a firm (phone, voice-mail, social media, email, website, regular mail). As Blue Ocean Contact Center, we are using contact center software and resources from CISCO USA and we do the first and best the quality services in Myanmar. Here is what we can do:

"Care Your Customers with Contact Center Solution"

1

Customer Service

You can actually increase the level of customer service.

2

Order Taking

Call center is able to take orders from the caller and input them directly into your website or provide an order form if you do not have one.

3

Conference & Seminar Registration

Register attendees for conferences, events, seminars and classes Service includes processing credit cards for registrations.

4

Fulfillment

Product fulfillment solutions for eCommerce merchants.

5

Customer Follow up

Following up with customers after a sale and during the life of the customer to good customer service relationships.

6

Customer Acquisition

Programs for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.

Call Center at your office (Hosted Solution)

Blue Ocean Contact Center is not only servicing for contact center solution for businesses and organizations but also we are supporting call center solution to businesses and organizations at their office.But, you will need internet bandwidth depending on call handling (recommend – 2MB), call center agent and more. Detail services and plan can be known:
Call Phone: 01-2399-205 | email – salesadmin@blueoceanmm.com.

Call Center Solution Software

Basic/ Advance Reporting System

Number (7-13 Digits) from MPT or Telenor or Ooredoo

Interactive Voice Response services. The caller uses a touch-tone telephone to interact with a database that the call center sets up.

Automatic Call Distributor

Contact Center Services by Blue Ocean (Contact Center Outsourcing)

Blue Ocean Contact Center is No.1 Contact Center Provider in Myanmar being 7 years experiences and recognized from National, ASEAN regional and International Awards. Here is what we are servicing for your business.

Function

Live Phone Support

IVR

Interactive Voice Response services. The caller uses a touch-tone telephone to interact with a database that the call center sets up.

Email Response

Respond to customer’s emails quickly to provide customer service and help facilitate the sales process.

Direct Response

Call center agents managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.

Help Desk

Outsourcing help desk requirements for software companies as well as many other industries and products.

Live Web Chat and Social media Services

A module is placed on your website where the website, social media visitor can interact with a call center agent

Telesales

Description of our outbound telemarketing services.

Up-Sell / Cross-Sell

Operators sell other products to new customers and existing customers while they are on the telephone line.

Survey

We can measure Customer satisfaction Levels.

Detail services and plan can be known:
Call 01-2399-205,
Email – salesadmin@blueoceanmgt.com.

Campaigns

Call centers now we have the exclusive list of campaigns including campaigns with dialer (Outbound), receiver, SMS blast, and data. For more information please send your request at salesadmin@blueoceanmgt.com.
Inbound | Outbound | Inbound + Outbound | Data Entry | Inbound + Data Entry | Outbound + Data Entry

Address

No.148, Pyay Road, Corner of A1 Rd and Pyay Rd, Myangone Township, Yangon.
Myanmar.

Contacts

Email: salesadmin@blueoceanmm.com
Phone:
+95 9456 880 371, 01-2399 200